Refund Policy

Our Return and Refund Policy was last updated 21 May 2026

Thank you for shopping at mydukaan.io/swagykids.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Swagy Kids

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to mydukaan.io/swagykids, accessible from https://mydukaan.io/swagykids

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order before it is dispatched from warehouse. Once order is dispatched from warehouse, you cannot cancel the order.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:

Conditions for Returns

There is no return or exchange. If the product is defective only that case it can be returned.

There is 5 days return policy after receiving the product. This case is applicable only for receiving defective items. you have to inform us by email within 5 days after receiving the product.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

124/68 Block C Govind Nagar Kanpur-208006

We cannot be held responsible for goods lost in return shipment. We are unable to issue a refund without actual receipt of the goods.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-9648157403